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Creating consistency across branches

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If a member of your credit union asked a branch employee, a call center agent, and a live chat agent the exact same question, what are the odds that each employee would deliver the same answer?

For many credit unions, frontline employees do not have access to a single source of consistent and up-to-date information. Instead, employees spend time trying to dig up answers—and not always finding the correct ones—when they could be spending time with your members delivering exceptional service.

An AI-powered, centralized knowledge base empowers frontline employees to better service members by giving them consistent, accurate information quickly. Download this article to discover how you can:

· Create an easily accessible single source of truth for employees
· Lessen frontline employee turnover
· Refine searches for information based on intent and relevance of the answer
· Improve agent productivity
· Increase member satisfaction