Creating consistency across branches
If a member of your credit union asked a branch employee, a call center agent, and a live chat agent the exact same question, what are the odds that each employee would deliver the same answer?
For many credit unions, frontline employees do not have access to a single source of consistent and up-to-date information. Instead, employees spend time trying to dig up answers—and not always finding the correct ones—when they could be spending time with your members delivering exceptional service.
An AI-powered, centralized knowledge base empowers frontline employees to better service members by giving them consistent, accurate information quickly. Download this article to discover how you can:
· Create an easily accessible single source of truth for employees
· Lessen frontline employee turnover
· Refine searches for information based on intent and relevance of the answer
· Improve agent productivity
· Increase member satisfaction