Improve your CX and compliance with a mobile banking strategy
Banks with a successful digital strategy are able to increase profitability, drive operational efficiency, and offer a competitive customer experience (CX). Mobile has a key role as customers now want to engage where and when they want. Yet only an estimated 29% of banks support the ability to open a checking or savings accounts via mobile.
There’s no doubt that the expectations of financial services customers, whether in retail banks or credit unions, are evolving rapidly. They include a variety of digital services, mobile banking and a seamless customer experience that addresses risk and fraud.
Financial services professionals involved in customer experience, operations, info-security and compliance should attend this webinar to learn how to:
- Identify customer pain points, improve existing experiences, and design new ones
- Grow new revenue streams and build customer trust with a smooth, secure mobile onboarding process
- Use mobile technologies such as ID verification can enhance compliance and reduce fraud risk