Creating consistency across branches: Empower frontline employees with a centralized knowledge base
Exceptional member experience is a key differentiator for credit unions, especially when it comes to competing with big banks. Members are looking for that personalized, one-on-one connection, but they’re also looking for fast, consistent and accurate answers to their questions, no matter who they talk to. When frontline employees and contact center agents are equipped with an AI-powered, centralized knowledge base, they can spend less time digging for the right information, and more time focusing on their members.
Join Ben Nevas, Senior Product Specialist for Bold360 by LogMeIn, to learn more about how an AI-powered knowledge base can improve member experience for your credit union. We’ll discuss:
- Boosting efficiency & effectiveness of agents and teams
- Decreasing handle times & better routing/handling of calls
- Increasing agent effectiveness, knowledge and retention
- Driving message consistency across agents
- Real life tips to give CUs a competitive advantage in today’s digital world