COVID-19 & the rapidly changing face of the distribution channel
Consumer banking behavior has undergone a massive transformation in just a few short weeks. With branches closed and employees and consumers directed to stay home, financial institutions had no choice but to drive customers towards digital banking platforms. Many institutions were not able to provide the streamlined experience expected by today’s account holders. Investment shortcomings in the self-service channel left many banks and credit unions scrambling to maintain existing customer relationships, let alone acquire new ones.
The ATM gained new stature as a physical self-service provider in the absence of in-person branch interactions but limitations remained for inaccessible ATMs located within the branch.
Learn how a different approach to the ATM channel - using a flexible, ready-made infrastructure - allows you to divert more resources to your digital platform while containing costs and providing an improved, streamlined consumer experience.
1. Changes in consumer behavior and the effect on today’s banking environment
2. The rising importance of the self-service kiosk
3. Strategic changes you can make to your physical distribution channel to meet the new normal in consumer expectations