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After nearly two decades with the company, Hanisch is the longest-serving member of the executive team at CO-OP Financial Services.May 18
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Financial institutions are finding that on-screen agents can offer most services that occur in a branch, but with a more personal touch than the phone or internet.April 28
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High-tech self-service channels can help credit unions effectively and efficiently meet members' needs during a time of social distancing.March 18
Vice PresidentAdvanced Fraud Solutions
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Automated and interactive teller machines aren’t germ-free in the best of times, and the pandemic has raised new concerns about the possibility of those devices infecting consumers and staff.March 17
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With so many data breaches targeting merchants, banks and credit unions should not assume they are in the clear.November 6
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This type of fraud could increase as criminals become more sophisticated and look for new ways to land a payday.August 1
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The Houston-based ATM management firm has purchased Outsource ATM, which primarily served banks and credit unions in Texas and Louisiana.June 4
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Credit unions have measures in place to assist members hit by fraud but many smaller institutions are challenged when it comes to an effective response.April 23
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A surcharge-free ATM network among credit unions based in Central Texas has helped raise the profile of small CUs there – and some say it’s a strategy institutions in other cities could easily adopt.April 18
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Bathrooms are probably cleaner than automated teller machines at banks and credit unions across the country, according to a new study. Here are some insights on how to protect public health – and your financial institution's image.January 22
