FAIRBORN, Ohio – Wright-Patt CU announced this morning it will install 19 video tellers from NCR beginning in February.
The $2.5 billion credit union plans to test the NCR APTRA Interactive Tellers at in a variety of sites, including existing and new branch lobbies, branch drive-throughs, and off-site locations.
“We believe that NCR’s technology will help us increase our members’ convenience and access to teller services,” said Darrick Weeks, chief operating officer, for the credit union giant. “What we liked about NCR’s solution was that it was a direct interaction with a live teller who has complete control of the ATM, rather than just verbal assistance from a remote employee. Interactive Teller is easy to use and intuitive, and we are optimistic that it will provide a great experience to our members.”
Wright-Patt will install 12 walk-up units in branch lobbies and off-site locations, and seven additional units in branch drive-throughs.
Beyond talking to a teller, Interactive Teller offers more services than can be conducted on an ATM or other self-service devices. For instance, customers can perform secure transactions without using a traditional ATM card and, like branch tellers, remote tellers can provide customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits. Approximately 95% of all teller transactions can be performed via Interactive Teller in addition to the usual product sales and service that an in branch teller provides.
NCR began the first installations of Interactive Teller in March 2012, in partnership with uGenius Technologies. Wright-Patt is working with ATOM Financial Products on the purchase, installation and servicing of Interactive Teller. ATOM has been an NCR solutions partner since 2006.