WASHINGTON-Credit union executives were so impressed by the latest innovations and ideas presented at the recent BAI Retail Delivery Conference that many were already budgeting to make purchases and implement new cutting-edge technologies on display here.

"That's what the future looks like," said Mike Foreman, vice president of retail at Arizona's Desert Schools FCU, said as he walked away from the display of uGenius's video teller technology, one of the most popular products being shown. Foreman said he sees his credit union using the video tellers as a gateway to other technologies or products and services that could be explained or taught via video to members.

Some 300 credit union executives were among the attendees at the annual trade show, with more than 1,000 exhibitors showing their wares.

"I really like uGenius," said Rich Rogers, vice president of branch operations at Workers' CU in Massachusetts, who visited North Carolina's Coastal FCU to see how that credit union implements video teller technology. He plans to buy several uGenius machines over the next few years as the credit union opens "three to four branches."


Impressed by 'Gamification'

Matt Hohman, VP-financial services at California's Monterey CU, said he was most impressed by a discussion of "gamification," in which not only members but employees are incentivized by the introduction of games in the workplace. The theory is that the concept of play and games will help employees to learn and motivate them to perform their jobs better. "

Among the many technologies on display were mobile deposits, contactless ATMs, instant card issuance, online security, biometric technology, video tellers, cloud computing, mortgage software, and more.

Here's a look at what others were also looking at during the technology show:

* A Mystery Shopping service provided by Support Financial Resources impressed Doug Weller, a sales and services consultant at Canada's SaskCentral CU. "They hire your own members to go in and do a member survey," he said

He also liked a comic book for financial literacy that targets kids.


Making The Switch

* David Johnston, SVP-operations at Jacksonville's 121 FCU, likes the "switch coaches" being marketed by several firms, especially one by North Carolina's F&M Bank, that ease the way to convert bank customers to credit union members. "It makes anybody in the branch able to conduct the transaction (switch)," he explained.

* Darcy Smith, branch services manager at Maryland's Tower FCU, said she was impressed by the various cash recyclers on display. "Just the whole concept of it," she said. "It would help us do things quicker."

* Lisa Fettner, VP-marketing at California's Technology CU, liked the Facebook banking app being shown by Turkey's DenizBank. "It's really cool," she told Credit Union Journal.

* Angela Notham, who is managing the massive branch transformation project at Navy FCU, said she is looking for new technologies that will make it easier for members and lower costs for the credit union's 225 branches. Among the products she is interested in teller cash recyclers; online account switching mechanisms and self-service kiosks.

* David Redman, vice president for operations at Michigan Catholic CU, said he is interested in upgrading his credit union's instant card issuance technology to enable them to issue chip-based cards and is particularly interested in Datacard's CardWizard.


Self-Service Branches

* Darcy Smith, branch services manager at Maryland's Tower FCU, said she is interested in ways her credit union can build a self-service branch and she is looking closely at the uGenius video teller machines. "I love the technology," she said

* "You always see interesting stuff here," said Scott Morris, vice president of IT at Monterey CU, who said he was looking at new ways to help his members protect their identities online and with mobile banking. He said he was looking at anti-malware software marketed by Trusteer and said there are two ways they might go; either they can require members to download the software or give it to them for free.

"It's still interesting to see what's out there and what's coming" said SAFE FCU's Susan Allison.

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