ORANGE, Calif.-Count Ryan Ashton is a fan of a new "smart" branch of Financial Partners Credit Union.
Ashton, major gifts officer for the CHOC Children's Foundation of Children's Hospital of Orange County, recently selected Financial Partners over another area healthcare credit union, in no small part due to amenities at FPCU's new branch here.
"What helped me pick FPCU over another credit union was a mix of both unparalleled customer service and advanced technology," he said. "It is like the Apple store of credit unions. The new branch is the future of banking and it is what today's consumers want to see in their financial organization."
As Ashton was starting his new job at CHOC, he said he thought about new beginnings in other aspects of his life. This included everything from growing his family, making new friends and even thinking about the people and organizations he does business with.
"I was unsatisfied with my banking institution," he reported. "Not only was the customer service severely lacking, I realized there was nothing of value or importance keeping me there."
Breath of Fresh Air
Ashton said he had heard about Financial Partners' "great reputation" in the community and decided to check out its new branch, which had just opened a few weeks prior to his starting his new job at CHOC.
"Walking into the new branch was a breath of fresh air for me," he recalled. "Not only was the staff incredibly friendly, helpful and able to provide answers to all my questions, the branch itself uses the latest technologies that exist today. Everything from amazing flat screens displaying their extremely competitive interest rates for home and auto loans to iPad and touch screen computers for members to use for online banking purposes. I like to bank with people that know how to provide all star customer service. Now that I am a part of the Financial Partners family, I will never bank anywhere else again."