When Westpac New Zealand recently took its Google Glass app on a road show to branches up and down the country, customer reactions took the bankers by surprise.

For example, customers weren't as interested in using voice commands with wearable computers as expected. Many in the Unites States think that voice commands will be the feature that makes wearables supremely useful, and Westpac's Google Glass application is set up so that the user can ask things such as, "What's my balance?" out loud.

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