SALT LAKE CITY – uGenius, the provider of 24X7 video tellers for credit unions and banks, announced this morning the introduction uGenius Online Video Banking, a new interface that enables financial institutions to engage with customers remotely at any time and from anywhere using a video-capable computer.
Using any video-capable computer, the member can initiate a call from a credit union’s website, which is then routed to the credit union’s agent who can address their specific need.
This online banking interface is powered by the uGenius Video Banking System, a software solution that combines personal video banking tellers with the ability to control devices remotely. With uGenius Online Video Banking, credit unions and banks can have a new account, loan, investment, or mortgage expert available up to 24 hours a day to interact face-to-face from a home computer, laptop or smartphone.
“With this new offering, we have blended the customer’s desire for both personalized assistance and convenience,” said Gene Pranger, founder and CEO of uGenius. “Financial institutions may now offer their customers additional points of contact at their exact moment of need. Using their computer, customers can get personal help with questions, loan applications and more, all without having to travel to a branch.”
By breaking down the barrier of the traditional brick and mortar branch, uGenius’ Video Banking products allow financial institutions to increase their ability to distribute products and services to the market. The uGenius software allows for management to observe and monitor the interactions between sales reps and customers in real-time and gather information that can be used to improve customer service. Trials of the technology are being conducted this year at select financial institutions worldwide.
All financial transactions conducted via the uGenius Online Video Banking interface are secure. In addition to authenticating the identity of each customer, uGenius also provides an encrypted transmission of all information as well as a two-way text chat for sending confidential information in a public setting.