SUNRISE, Fla.-Tracking the number of transactions each teller handles per hour and publishing the data for staff to see has helped one CU save $17,000 annually in salaries and reduce full-time teller staff by six.

In 2008, the $68-million PriorityONE CU of Florida employed Financial Management Solutions, Inc.'s (FMSI) Teller Management System (TMS) to increase efficiency. "Like credit unions across the nation everyone wants to reduce expenses," said EVP Kelly McConnell. "We knew we needed to look at how our tellers were handling branch transactions, and figure out how many transactions per hour tellers were performing."

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