RALEIGH, N.C. State Employees’ CU announced this morning it has signed with Diebold to update and replace more than 1,100 ATMs, the biggest ATM fleet owned by any credit union.
All of the ATMs will be Diebold Opteva terminals, more than 65% of which will feature Diebold's deposit automation technology. Financial terms of the deal were not disclosed.
Branded as "CashPoints," SECU's ATMs span the entire state of North Carolina. Because CashPoints ATMs are free of charge to both members and nonmembers, SECU's ATM channel experiences high traffic and requires daily vendor cash management visits to retrieve envelope deposits for off-site processing. The new deposit automation-enabled Diebold ATMs will minimize those visits, as envelope-free deposits will post automatically to consumers' accounts without additional processing.
"Diebold's deposit automation technology will help to drastically reduce the frequency of our vendor cash management trips," said Leanne Phelps, SECU senior vice president, card services for the $25 billion credit union. "This efficiency will result in significant cost and time savings that will help SECU better serve our members, while delivering an improved consumer experience at the ATM."
SECU's new deposit automation-enabled terminals offer enhanced efficiency and convenience for ATM users. The ATMs allow consumers to complete intuitive, teller-like cash and check deposits and receive receipts via email, if desired. Consumers also benefit from the ATMs delivering the industry's fastest transaction time for a typical deposit up to 30 bank notes and 10 checks in less than 60 seconds.
All of SECU's Opteva ATMs will include Europay, MasterCard and Visa (EMV) card readers which help to reduce card fraud against counterfeit, lost or stolen cards. As this technology grows in popularity, SECU will be prepared to accept transactions from EMV cardholders without requiring terminal upgrades. EMV card readers are part of Diebold's multi-layered ATM security approach, which includes information security, fraud protection, consumer safety, physical security and security consultancy.
Diebold is also providing first- and second-line maintenance services to maximize uptime for SECU's self-service network. Diebold will provide 24-hour support, monitoring SECU's ATMs for status alerts and error messages and dispatching technicians as needed to service terminals.