LATHRUP VILLAGE, Mich.-Technology has been leveraged to raise service levels at Michigan First CU, while saving staffing and new construction costs at the same time.
MFCU regularly measures service results, and those numbers have been rising steadily over the last four years. Much of that is due to its reliance on technology that allows members to serve themselves. At least two MoneyWorks Banking Centers are located in each of the CU's nine branches, as well as coin counters and kiosks that share product information. CEO Michael Poulos said the electronic service options keep members who like to serve themselves happy, while also taking transactions away from tellers.