MELBOURNE, Fla.-Space Coast CU believes the member service issues resulting from its 2009 acquisition of Eastern Financial Florida CU are well under control in 2012.

Earlier this year Space Coast was the subject of negative local and national media attention regarding member complaints (Credit Union Journal, April 9). SCCU said the complaints, in part, stemmed from the 2010 Eastern Financial system conversion, when product and fee changes took effect, and from Florida's troubled housing market. The now $3.1-billion CU pointed out that it had acquired a $1.6-billion Eastern Financial, half Space Coast's current size, and that it would take time for service issues to subside.

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