ST. PETERSBURG, Fla. — PSCU on Wednesday announced a partnership with Member Driven Technologies to provide call center support to MDT's roster of credit union clients.
Farmington Hills, Mich.-based MDT is the largest reseller of Symitar core processing services to the credit union market. MDT has more than 150 credit unions clients throughout the U.S.
Under the agreement, PSCU will provide "Total Member Care" call center support to MDT clients going through core processing conversions. PSCU said its Total Member Care 24/7/365 call centers "deliver a comprehensive approach" to member support. In addition to handling inquiries on a variety of financial services, PSCU said the call centers help credit unions communicate effectively with their members about conversions, mergers, EMV upgrades, home banking conversions and regulatory changes.
Larry Nichols, president and CEO of MDT, said in a press release, "PSCU has a track record of delivering quality, high-touch member service and support, something that MDT also values greatly as an organization. Aligning with a strong CUSO such as PSCU will enable us to fulfill the needs of credit unions at the point of conversion, and create a smoother, more turnkey member experience for our credit unions."
Chuck Fagan, PSCU's president and CEO, said PSCU and MDT are "very like-minded organizations in terms of a shared focus on servicing our member credit unions and their members with exceptional quality.
"We recognize that data conversions generate a large volume of consumer inquiries and are confident that our call centers will be able to handle these inquiries 24/7/365 for MDT's credit union clients," Fagan said.
Under the agreement, MDT plans to refer existing and new credit union clients to PSCU for Total Member Care services. PSCU will begin providing call center support immediately for clients converting to MDT.
Established in 1977, PSCU is owned by more than 800 Member-Owner credit unions representing 18.5 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. It provides 24/7/365 member support through call centers located throughout the United States that handle more than 18 million inquiries a year.
Member Driven Technologies was started by a group of Michigan credit unions in early 2003. MDT has offices in Michigan and Montana, and provides IT solutions to 150 credit union clients in 27 states. MDT performs processing for more than 1.8 million members, with combined assets of $17.5 billion.