St. Petersburg, Fla.-based credit union service organization PSCU on Thursday said it has added two new credit union owners.
PSCU said $239 million AERO Federal Credit Union, Glendale, Ariz., and $2.1 billion Truliant Federal Credit Union, Winston-Salem, N.C., joined the cooperative for debit card processing and Total Member Care call center support, respectively. Both credit unions said they signed long-term agreements following extensive due diligence.
“We are excited to welcome AERO Federal Credit Union and Truliant Federal Credit Union as the newest owners in the PSCU family,” Scott Wagner, PSCU’s EVP and chief revenue officer, said in a statement. “We are pleased with the value they found in our cooperative model, innovative solutions and product developments, and the strategic alignment that is shared between their credit unions and PSCU.”
AERO Federal Credit Union’s executive and operational teams cited PSCU’s solutions, depth of expertise throughout the CUSO and success in card fraud management as the top reasons to move debit processing to PSCU.
Truliant FCU said it selected PSCU to process its overflow member call volume and serve as a potential resource for weekend and after-hours calls. The CUSO said the implementation process is underway to establish connectivity between PSCU’s Total Member Care call centers and the credit union’s core processing system.
“Truliant based its decision to partner with the CUSO on PSCU’s commitment to high service standards, credit union-focused cooperative structure, system integration capabilities and its footprint of multiple domestic call centers,” the credit union said.
Beyond its partnership with PSCU, Truliant recently made news when it launched a controversial ad campaign pledging never to merge.