WATERTOWN, Conn.-John Klimas says managing people is the CEO's No. 1 job. Yet he also acknowledges that despite its importance, there is no formal training that prepares someone for the role.

"For the CEO and the credit union to be successful, you have to get the most out of your team," said Klimas, who joined the $18-million Greater Watertown FCU in December, 2012 after holding the VP of lending title at STCU CU in Springfield, Mass. "Yes, there are skills needed to sort of mechanically run the credit union. However, you have to be a good manager of people, and that is a skill that really no amount of formal training truly helps with. It's a skill you acquire over time; you make sure it works and you stick with it."

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