OAK RIDGE, Tenn.-ORNL FCU here is unleashing the power of its core processing system by inviting the credit union's business experts into the backroom with IT.

"Often the perception is that IT does magic behind closed doors," explained Michael McKnight, VP and CTO at the $1.3-billion CU. "Other staff members may not always want to know what's going on back here, but that's got to change if we want to make the most of our core system."

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