INDIANAPOLIS—Indiana Members Credit Union is calling through the cloud after deploying a hosted, Internet Protocol telephone application—and has cut about 30% from monthly costs.

"The monthly cost savings will be $12,000 to $15,000—on the conservative side," said Deidra Dunagin, VP-information systems at the $1.3-billion CU. "Costs for T1 connectivity are less than our old vendor, and [Voice-over Internet Protocol] is used with fewer telephone lines at each location."

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