DULUTH, Ga. NCR Corp. announced this morning it has acquired uGenius, the pioneer in video teller machines being used in as many as a dozen credit unions.
NCR, which bought a minority stake in uGenius a year ago, said the deal will help it continue to grow its APTRA Interactive Teller technology, which allows consumers to conduct remote, assisted teller transactions over an ATM speaking with a live teller who has control of the machine.
The deal comes as CO-OP Financial Services has rolled out its own version of the video teller aimed exclusively at credit union, in conjunction with Diebold.
“Video banking or, as we prefer to call it, remote assisted service will continue to gain momentum in the U.S. and other countries in 2013,” said Peter Leav, executive vice president, NCR Corp. “By acquiring uGenius, we are delivering against our corporate strategy of innovating for our customers and reinventing NCR as a software-driven business, while allowing us to enhance existing technology platforms and create a new segment of remote assisted service.”
In 2011, NCR and uGenius, based in Sandy, Utah, collaborated to build the first ATM that lets consumers talk to a live credit union or bank teller 24 hours a day with a live, remote hook-up.
Among the credit union using the uGenious technology are: Wright-Patt CU, Gesa CU, Missoula FCU, Community Choice CU and Hudson Valley FCU.
Financial terms of the deal were not disclosed.