RICHMOND, Ind.-When management and board of $67 million Natco Credit Union go to their 2014 strategic planning sessions, they will know exactly what the members need-because they asked.

CEO Cindy Gribben told Credit Union Journal Natco CU serves 12,000-plus members in Indiana's Wayne County, an area near the Ohio state line that has suffered a large number of manufacturing job losses in recent years.

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