WASHINGTON Mountain America CU announced this morning during CUNA’s Government Affairs Conference it has joined with Diebold to test-pilot the company’s ATM interface with tellers.
Diebold’s Concierge Video Services allows members of the $3 billion Utah credit union to speak directly with the credit union from the ATM to ask questions, review marketing opportunities and complete any call center-capable transaction.
Implemented directly into Diebold’s Opteva ATMs, Diebold Concierge Video Services transforms the self-service channel with enhanced consumer service, expanded access to financial services experts and advanced targeted marketing efforts. During transactions, consumers have the option to initiate a video call to customer service representatives to complete activities not traditionally conducted at the ATM, such as account maintenance, new account setup and savings product renewals. This immediate access to support enriches consumers' ATM experiences and saves them time.
The ability to incorporate face-to-face video interactions into ATM experiences is the result of a partnership between Diebold and CO-OP Financial Services. Diebold supports member identification and video services, and CO-OP Financial Services provides network access and terminal capabilities.