WEST PALM BEACH, Fla.-2012 will be remembered as a year of record member growth, as the year profitability returned to most CUs, and as the year real estate values began to again inch northward, even in Sand States.

But those are short-term matters. In the longer term 2012 will be remembered for passing a much-discussed "inflection point" in terms of how consumers interact with their financial institutions. For an increasing number, there is no need to visit a branch; they're carrying the branch in their pockets and purses.

Subscribe Now

Authoritative analysis and perspective for every segment of the credit union industry

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.