LAKELAND, Fla. – MidFlorida CU has signed with Fiserv to convert is core processing to the company’s Acumen with in-house delivery.
The $1.6 billion credit union currently utilizes Fiserv’s Nautilus for enterprise content management and Prologue for financial accounting, WireXchange for wire transfer processing, credit card processing services and added Fiserv solutions for consumer and commercial debit processing.
The integration provided by Acumen from Fiserv will provide MidFlorida with new benefits for efficiency and automation. The credit union plans to utilize the complete, 360-degree view of member relationships provided by Acumen to aid service excellence. Additionally, with a central repository of credit union member data, staff will be able to provide more efficient and relevant service to members.
Acumen’s internal CRM and automated workflow capabilities will help streamline common processes and unite staff from different departments, work groups and branch locations into an efficient, unified team. In addition, small business services that were previously processed manually will be automated to provide faster and more accurate service.