ROCKLEDGE, Fla.-How many employees does it take to run the credit union? One CU says it has a system that precisely answers that.

Over the last 2.5 years, the seven-branch Community CU of Florida has reduced staff from 125 to 85 by employing a lobby management system along with the "Job Jar," a unique online application that allows the CU to leverage employee downtime. "We have been able to determine the precise level of staffing that delivers an acceptable level of service to the membership," explained Technology VP Hank Phillips, who said headcount was reduced through attrition.

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