LIVE OAK, Texas-Randolph-Brooks FCU is using the same process improvement strategies to beat competing financials that the Japanese used to gain market share on the Big Three automakers.

The $3.6-billion CU employs "kaizen" events, a fast-moving business activity aimed at continually improving all functions of an organization. "This is how the Japanese carmakers overtook GM," said CEO Randy Smith. "We've used them for a year and saved over a million-dollars in operating costs."

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