INDIANAPOLIS — If credit union technology experts have one thing in common, it's most likely the desire to create or implement a service that is not only "cool," but one that enhances the member experience.

In this reoccurring feature, Credit Union Journal visits with IT professionals — the often unsung CU heroes — to better understand how organizational goals are executed. This month, FORUM Credit Union's Chief Technology Officer, Cameron Piercefield, provides an inside view of operations.

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