MOLINE, Ill. -- IH Mississippi Valley CU is opening a new branch in nearby Galesburg tomorrow that eliminates the traditional teller line and replaces it with several benefits of technology.
The 4,900-square-foot branch features two, freestanding “teller stations,” designed to encourage interaction between the teller and credit union member.
The facility also features a person-less teller that dispense cash and accept withdrawals. While tellers still handle the transaction. Because it accepts and dispenses money, waits while supervisors go to the vault to get more money for teller cash drawers are eliminated. The machine also counts money, has facial recognition software and can detect counterfeit money.
Tellers will be cross-trained to handle many different transactions. The idea is members will not be left waiting as a teller gets another person to continue the member’s business.
Members can use a computer to open a checking account and there is a self-service coin machine with step-by-step instructions on the screen. Rather than waiting for a teller to take change to a machine, the member can drop in the change, then receive a ticket with the amount printed on it, which is taken to a teller.
There is an Internet kiosk members can use, as well as rooms known as “hotel offices,” if a more private conversation is needed.