SAN ANTONIO — With increased branch staff reductions and adjusting bottom lines, more credit unions are looking to streamline operations. To this end, many are turning to technologies that support employee forecasting and scheduling capabilities.

"The problem with not using workforce optimization tools is that you're not building efficiencies," said Generations Federal Credit Union's Senior Branch Manager, Monica Benavides. "You're scheduling to preference rather than scheduling to the business."

Subscribe Now

Authoritative analysis and perspective for every segment of the credit union industry

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.