OMAHA, Neb.-If a business lending program is going to be successful, it has to involve tellers and MSRs.

That is the stance of Centris FCU, which turned around a troubled business lending program and received the Small Business Administration's Lender of the Year honors (see related story) due in part to leaning on the skills of its front-line teams. Centris calls on branch staff to spot good business loan candidates and refer them to the business lending department.

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