HAPO Community Credit Union, a $1.5 billion institution based in Richland, Wash., has signed an agreement with the credit union core processing vendor Corelation Inc. to convert to its KeyStone core processing system in late spring of 2019.
HAPO Community CEO Steve Anderson said the credit union’s current core “lacks some of the functionality he and his team want to see to serve members more efficiently.”
“We feel Corelation’s culture fits ours and they have a reputation for listening to their clients’ needs,” stated Anderson. “Additionally, their user interface for end users is more intuitive and easier to learn, which frees up time for the member relationship and also provides efficiencies and a good user experience for staff.”
HAPO Community also expects “ongoing enhancements” as KeyStone matures and sees the potential for other Corelation clients to help drive what those enhancements are.
“Our goal is essentially to provide technology that makes everyone’s job here easier, resulting in better service to our members,” Anderson added. “Another goal of ours is to have a collaborative relationship with Corelation and other Keystone clients, which we believe will benefit all parties.”
Corelation President and CEO Theresa Benavidez said reducing friction is a “huge priority” for today’s credit unions.
“KeyStone’s core technology plays a major role in helping credit unions achieve this goal -- which is a primary goal of HAPO Community,” she stated. “We are pleased to provide them with a flexible and open core system that will make their employees’ jobs incredibly efficient, resulting in greatly enhanced member service. Our collaborative culture will also enable HAPO to work closely with other KeyStone users – new and established – to discover new possibilities that will ultimately increase their value for their members well into the future.”