PALO ALTO, Calif. – First Tech FCU said today it has completed the installation of 114 new ATMs that feature NCR’s SelfServ envelope-free deposit and Dip Card Reader technology.
The new machines give members the option to set personal preferences, including their favorite fast cash amount and receipt printing preferences which are saved for the next visit and have dip card readers, eliminating the need to fully insert a card into the machine. Once the member removes the card from the reader, the transaction begins. Dip readers provide better fraud protection from card skimmers and prevent members from forgetting their cards.
Some of the new ATMs also feature convenience hooks that members can use to hang a handbag, a coat or even a dog’s leash to make it easier to conduct a transaction and/or cup trays, which also double as a writing table for signing checks or other needs.
The 114 machines are also connected to CO-OP Financial’s surcharge-free ATM network.
“To us, this wasn’t just a machine upgrade, but an experience upgrade,” said Doug Marshall, president of the $5.6 billion credit union. “We’ve worked really hard to create an effortless experience for our members – from the overall machine design including bag hooks and cup holders, to customizable, on-screen functionality to make repeat transactions faster. Instead of flashy, non-functional features, we’ve created an ATM that is efficient, secure and allows our members to make quick, monetary transactions and get on with their daily lives.”
“In planning our ATM upgrade, we solicited member feedback to fully understand their desires and what effortless banking really meant to them,” said Marshall.
First Tech partnered with NCR and Companion Systems, a leader in ATM branding solutions, to develop its new fleet.