ORLANDO-Insight Credit Union told Credit Union Journal it has worked diligently over the last two years to find ways to work within the new economic climate in which every CU now finds itself.
"The goal is to streamline our expenses and increase our bottom line, while keeping it transparent for our members and as convenient as possible for our employees," the credit union said. " To do that effectively, we realized early on that we needed our employees buy-in to the program.
Among the steps the credit union said it took:
• Wanting our employees to feel secure in their jobs, we assured them their jobs were as secure as possible.
• Headcount reduction was done strictly through attrition.
• We then instituted a "Cost Savings Initiative Program" whereby employee ideas that saved the credit union money could be forwarded to management and if implemented, the employee received a percentage of the savings.
• We also asked our staff to begin to conserve on office supply ordering. We found that many departments and branches had been over ordering or hoarding office supplies such as pens, paper products and such. Before ordering any office supplies, staff is required to send out an office wide email requesting supplies needed. If another branch has it to spare, we all share.
• We relocated or closed branches as necessary.
• We introduced new or improved services, such as updated Bill Payer, a new Mobile Banking Application and modified Checking Accounts.
• We introduced Insight Inspire Volunteer Program to the community.
"We also worked to make our members secure with the financial position of the credit union, keeping changes positive and transparent," Insight reported.