DEARBORN, Mich. – DFCU Financial has signed with Hyland Software to add the company’s OnBase enterprise content management system.

“Since we have been on our existing archive for more than 17 years, we still organize information in ways that made sense with older versions of storage hardware,” said Elizabeth Hershey, vice president, delivery channel support for the $3-billion credit union. “That, combined with poor legacy index design, too many or too few index values, and unrealistic retention policies – such as tagging most documents for ‘permanent’ retention, added up to big challenges in retrieval and records management.”

DFCU said it is taking a phased approach to its OnBase implementation. The first phase will consist of converting its legacy system to OnBase, and integrating OnBase with its Open Solutions core platform.

“The second stage is really the most exciting for us because it is the part that will have a direct impact our members, efficiency goals and bottom line,” Hershey said. During this phase DFCU will implement e-receipts, decentralized scanning, e-signatures and auto indexing. It will expand its e-fax solution and create a portal for members to get into the OnBase archive and access to their information. “Most importantly, we are automating processes with workflow. This will unlock a lot of value in accounts payable, cash areas and internal processes from Lotus Notes, including fulfillment requests and document heavy processes,” Hershey said.


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