Credit Union of Southern California has selected Fiserv's Architect platform for digital banking, which Fiserv says will enable the $1.2 billion-asset CU to deliver a “unified digital banking experience,” helping it to meet the needs of today’s connected consumers and facilitating the growth plans of the credit union.
According to Fiserv, the real-time integration of Architect into the credit union’s core account processing platform, and the fact Architect is a hosted solution that does not require extensive on-site support, were key factors in the selection.
Architect enables online, mobile and tablet banking on a single platform, Fiserv said, adding this facilitates a “seamless” user experience across channels because information such as transaction history and capabilities such as bill payment are consistent. The credit union’s existing CheckFree RXP electronic bill payment and Popmoney personal payment solutions from Fiserv will integrate directly into Architect.
“As a rapidly growing credit union, we are continually looking for ways to improve member convenience and service efficiency,” David Hanighen, CIO/CISO, Credit Union of Southern California, said in a statement. “Offering disparate online and mobile banking channels no longer fulfilled the evolving eServices needs of our members.”
During the evaluation process, CU SoCal said it focused on selecting a vendor that could offer the strongest unified digital experience to its members, regardless of their delivery channel preference. The credit union also required seamless integration with its core account processing platform, and software development tools that would allow it to customize the user experience.
“Architect met our key requirements and offered strong marketing and support tools, as well as an active user community for collaboration and education,” said Hanighen. “We felt Architect offered the best middle-tier solution available in the financial services market and we are excited to offer a new and more comprehensive solution to support the sophisticated needs of our growing membership.”
“Credit Union of Southern California wanted a flexible solution that can grow with them,” said Kevin Schultz, president, Digital Banking, Fiserv. “In a world in which more financial interactions are taking place online or via mobile devices, Architect will allow CU SoCal to deliver a robust digital banking and payments experience that aligns with the way people live and work today.”