WICHITA, Kan. – Credit Union of America has adopted Financial Management Solutions Inc.’s Teller Management System to reduce its branch cost per transaction with an enhanced scheduling and reporting solution.

FMSI said the use of its Teller Management System will allow the credit union to more closely manage its ongoing workforce optimization initiative.

“Since our IT team is focused on other initiatives, FMSI’s Teller Management System is the perfect outsourced solution to help us accomplish our workforce optimization goals,” said Eileen Phelps, vice president real estate and deposit operations at the $515-million credit union. “In addition to helping us improve our workforce optimization performance, FMSI’s scheduling engine will help us control some of the cost burdens of the Affordable Healthcare Act. By systematically keeping all our part-time teller average weekly hours below a 29-hour threshold, the FMSI scheduling system will help us significantly reduce our exposure to the upcoming federal regulation.”

Through the collection and then preparation of teller transaction data from an institution’s core system, FMSI said Teller Management quickly empowers management teams with easy-to-read and actionable business intelligence.


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