SAN ANTONIO-Bolstering the bottom line is all about mitigating losses, insists Mark Hein, CEO of SWBC's Credit Union Division.

That means focusing on collections and evaluating the team's performance along with the collections system's capacity and flexibility. A good way to evaluate collectors' skill is to outsource a portion of the work, said Hein. "You can then see how well your team performs against the contracted work."

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