TALLAHASSEE, Fla.-The new Diebold ATM that syncs with mobile devices is another indication that CUs need to stay well-informed when it comes to the changing payments landscape.
That is advice from Credit Union 24 President and CEO Mansel Guerry, who told Credit Union Journal that the speed at which changes are coming to the payments arena demands that CUs go to school.
"We strongly recommend that credit unions engage in the process of educating themselves-stay informed by talking to your providers, read articles . . . You don't want to be on bleeding edge with payments, but you don't want to be left behind debating a new technology to death while competitors adapt to it."
Guerry said CU24 will be right beside credit unions during this evolution. "We will be in school ourselves. If you are working on your undergraduate degree, we are working on our master's," said Guerry, stating that the company will provide direction and guidance to credit unions. "But it will be a dialogue, not only sharing our perspectives but asking for credit unions' thoughts. We think this is the best way to be a trusted resource for ideas and services that help credit unions improve their members' lives."
The Diebold "Millennial-Inspired" ATM represents a radical change to ATM service delivery, and Guerry sees a bright future for it.
"I had an opportunity to demo one of these recently and it's amazing. Once people start using it I don't see them going back to digging plastic out of their wallet. This technology is something we have on the front-burner at CU24 to pay attention to, be informed about, and share direction to credit unions on."
For info: CU24: www.cu24.com.
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