WASHINGTON – From the latest technology for ATMs to mobile banking and remote deposit capture, more than 300 credit union executives marveled like kids in a candy store at the offerings at this year’s annual BAI Retail Delivery Conference here where more than 1,000 companies are showing their wares.
“Just the number of vendors here is amazing,” said Susan Allison, vice president for branch administration at South Carolina’s SAFE FCU.
Credit union executives were looking for new products and services, listening to speakers about industry trends or just window-shopping at the latest toys in the industry.
Mobile deposits. Contactless ATMs. Instant Card Issuance. Online Security. Biometric technology. Video tellers. Cloud computing. Mortgage sorftware.
“I’m just a sponge trying to see what I can absorb,” Lisa Fettner, vice president for marketing at California’s Technology CU, told the Credit Union Journal at yesterday’s opening of the exhibit hall.
Angela Notham, who is managing the massive branch transformation project at Navy FCU, said she is looking for new technologies that will make it easier for members and lower costs for the credit union’s 225 branches. Among the products she is interested in teller cash recyclers; online account switching mechanisms and self-service kiosks.
Diebold. Fiserv. NCR. Mitek Technology. ACI Worldwide. PSCU. Trusteer. Jack Henry & Associates. FIS. Verint Systems. uGenius. Visa. Online Resources. Cardtronics. Equifax. CO-OP Financial Services. Andera. mFoundry. vSoft. CRIF LendingSolutions.
David Redman, vice president for operations at Michigan Catholic CU, said he is interested in upgrading his credit union’s instant card issuance technology to enable them to issue chip-based cards and is particularly interested in Datacard’s CardWizard.
Darcy Smith, branch services manager at Maryland’s Tower FCU, said she is interested in ways her credit union can build a self-service branch and she is looking closely at the uGenious video teller machines. “I love the technology,” she said
“You always see interesting stuff here,” said Scott Morris, vice president of IT at Monterey CU, who said he was looking at new ways to help his members protect their identities online and with mobile banking. He said he was looking at anti-malware software marketed by Trusteer and said there are two ways they might go; either they can require members to download the software or give it to them for free.
“It’s still interesting to see what’s out there and what’s coming” said SAFE FCU’s Allison.