JACKSONVILLE, Ark. Arkansas FCU announced this morning it signed with Diebold to provide it with a full suite of integrated services to simplify management, maintenance and compliance for the credit union’s fleet of 32 ATMs.
Diebold will provide a comprehensive program as a single services provider. In addition to traditional services such as first- asecond-line maintenance, this program encompasses single-point vendor management, Payment Card Industry compliance services for 24/7 intrusion detection and operating system patching and management, along with ATM remote management services through OpteView Resolve to maximize availability.
In partnership with CO-OP Financial Services, Diebold is providing transaction processing and is positioned to leverage shared branching at the ATM. This exclusive offering between Diebold and CO-OP allows the credit union to extend member services beyond the traditional branch hours for CO-OP Shared Branching members.
To further enhance member experiences at the ATM, Arkansas Federal is using Diebold's Agilis Campaign Office solution to communicate and market to members and enhance their brand.
"Managing operational services in-house places a strain on our internal resources and can take our personnel away from their core responsibilities," said Tino Jones, assistant vice president for the $880 million credit union. "With Diebold handling these services, our staff is able to focus on the most important aspect of their jobs, which is serving our members reliably and efficiently."