Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with moving critical systems to the cloud; thus the benefits of cloud computing have become mainstream and so have cloud contact centers.The need to connect consumers on their channel of choice is a requirement to compete in the age of the customer. Read this Forrester report to learn how cloud delivery can provide an agile platform so that you can focus your energy on customer journeys, not technology. Get started on your cloud journey with this Forrester report!
Rather than killing off the plastic card, smartphones are strengthening it. Many issuers' card accounts are more valuable than ever, with perks made possible only through the development of smartphone apps.