Talk Is Cheap . . . In Theory

CAMP PENDLETON, Calif.-Mobile banking transactions cost less than transactions at every other channel, according to mobile vendors and analysts, but credit unions that offer mobile banking can't confirm that claim.

How One CU Plans to Continue Service During Disaster, Not Just Afterwards

LARGO, Md.-Money One FCU here looks differently at disaster recovery these days: the $99-million CU is focused on serving the member during a disaster, not simply recovering systems afterwards.

Mobile Banking, Fraud Monitoring Among The Top Issues

JERSEY CITY, N.J.-Interest in mobile business banking is growing, fraud monitoring is biggest challenge in payment processing and the usefulness of social networking in business banking remains undecided.

How One CU Slashed Cost To Offer E-Bill Payment

RALEIGH, N.C.-Most credit unions pay through the nose to offer electronic bill pay to members-often from $4 to $6 per member per month. State Employees' CU (SECU) here pays $2 per member per month, according to Rick Rhoads, SVP, e-services at the CU.

Pushing For Better Bill Pay Adoption

RALEIGH, N.C.-Although SECU pays relatively little to offer bill pay to members, SVP E-Services Rick Rhoads said he is disappointed with adoption rates. About 15% of members with checking accounts use bill pay, he said.

How Online Rate-Matching Tool Is Helping Two CUs To Grab More Loans

NAPANOCH, N.Y.-Eastern New York FCU here is grabbing about 15 loans per month from competitors thanks to a tool that instantly delivers free credit reports and potential rates savings to prospective members at the credit union website.

How Neighbors FCU Stymies Check-Kiters With Time-Saving Tool

BATON ROUGE, La.-An automatic alert helped Neighbors FCU here catch a check kiter in the middle of a $145,000 scheme last year.

Why One CU Is Prepping For Mobile Onslaught

VERNON HILLS, Ill.-Members of Baxter Credit Union are raring to bank on the go-nearly 15% of all online members actively use mobile banking. But that remarkable usage is just a whisper of what will become a roar, according to Jeff Johnson, SVP-CIO of IT at the CU.

Top 3 Strategies To Boost Mobile Banking

ST. LOUIS-Doug Varble, North American VP, Compass Plus, offered three top strategies for driving mobile banking adoption to a broader base of members.

Efforts In Puerto Rico Paying Off

VERNON HILLS, Ill.-Baxter CU's efforts to push offline Puerto Rican members to mobile banking are spot on, according to recent research by Fiserv. Members who don't use Internet banking are costly to serve, said the research, "Mobile Banking Among Offline Consumers."