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The Opposite of Bankers' Hours? Real Convenience

Offering 24/7 service via self-service technology is only the first step. The next step: allowing members to schedule when and how they want to do business with you.

CFPB Debt Collection Plan Will Raise Compliance Costs, FIs Fear

The Consumer Financial Protection Bureau's debt collection plan is likely to put pressure on financial institutions and first-party creditors to provide better documentation on consumer debts that get transferred to debt buyers and collectors.  more »

CFPB Breaks Up Debt Collection Plan, Spares FIs for Now

The Consumer Financial Protection Bureau released a plan Thursday to overhaul the debt collection industry that would limit collection attempts to six per week and require confirmation of a debt before contacting consumers. The plan, however, is not yet directed at banks and credit card companies.  more »
FinTech Forward
Wendy's Data Breach
In the wake of the Wendy's data breach, compliance reps from the Michigan CU League sound off on how these events continue to impact credit unions -- and what needs to be done to stop the problem.