'Gen C' – Connected Customers – Expects Personalized Experiences
For all the talk of various generations defined by birth year – baby boomers, Gens X and Y, and millennials – Brian Solis says there is a new generation for businesses of all types to focus on: Generation C, the Connected Customer.   more »
Two Utah credit unions – Ogden-based Goldenwest CU and Health Care CU in Salt Lake City – on Thursday announced their intent to merge. more »
In its biennial survey, the Federal Deposit Insurance Corp. found that in 2015, 7% of U.S. households were unbanked, marking a 0.7% drop from 2013. more »
With older Americans living longer and many younger folks saddled with crushing student loan debt by the time they finish college, adults caught in the middle are being referred to as the “sandwich generation” because they are supporting both younger and older family members. more »
Psychological studies have found if people are given too many choices, they either do not make a choice, or they take a really long time to decide. more »
CUNA Mutual Group Chief Economist Steve Rick said in the firm’s annual online Discovery Conference that most credit union growth metrics should continue to improve in 2017, though membership growth may begin to slow down. more »
The first-ever week-long celebration of credit unions in the Nutmeg State is timed to coincide with International Credit Union Day. more »
Credit unions in Maine surpassed $7 billion in assets for the first time ever and reported membership gains even as the state’s population levels off. more »
The latest Filene study is the first research report to emerge from the "think and do" tank's Center for Consumer Decision Making. more »
The Futurestep division at Korn Ferry, an organizational advisory firm, said it is establishing a dedicated Credit Union and Community Banking Recruiting practice area. more »
Heartland Credit Union, Hutchinson, Kan., announced Dan Springer has been selected as its next president and CEO, effective Oct. 10, to succeed Garth Strand who is retiring after a 36-year career with the CU. more »
Having literally written the book on how financial institutions can providing banking services to the legal marijuana industry, Partner Colorado CU CEO Sundie Seefried shares her insights with CU Journal. more »
Awards for outstanding program and outstanding individual achievement to be presented in Washington during CUNA’s 2017 GAC. more »
How Diverse is Your CU?
This video from NCUA introduces the regulator's new diversity self-assessment checklist to help credit unions can improve their diversity efforts. The assessment has no bearing on an institution's CAMEL rating and is not part of the exam process.