There's a Reason all Those Hackers Want Your Data, Right?
If you're going to make your members spend precious time providing you with all that data, the least you could do is actually make good use of it.   more »
Outsourcing has allowed CUs to offer broader services and improve convenience, but it also adds a complex risk dimension for credit unions to manage. more »
It's amazing what can happen when you eliminate 'miscellaneous' from your vocabulary and force yourself to think about things differently. more »
Everybody says they offer great service, but if you aren't measuring and monitoring all of the different ways your members interact with you, how can you be sure your service is up to snuff? more »
An increase in terrorist threats means an increased need for funding to carry out those threats, leading financial regulators to ramp up anti-money laundering scrutiny, including credit unions. more »
Geo-location and branch transformation are the sexy new buzz words, but don’t lose sight of a golden oldie that can help boost growth: PFI. Because growth never goes out of style. more »
Sure, some ambitions, like finishing an Ironman triathlon, just aren't for everyone, but it would be crazy not to consider some of these in 2016. more »
To balance investment in branching and mobile, the key is to start by asking the right question. more »
Thanks to Editor in Chief Lisa Freeman for her story, "House Panel Approves Data Security, NCUA Budget Bills," (Credit Union Journal, Dec. 9). more »
The trade association opens the new year with a pledge to push for changes on the regulatory and legislative fronts while also outlining changes from within. more »
FMSI COO Meredith Deen suggests a new approach to branch service offers a key differentiator for credit union in an increasingly crowded field. more »
Though there are some key differences between nonprofits and their boards and not-for-profit credit unions and their boards, CUs can learn a lot from mistakes made by their nonprofit counterparts, according to one CU consultant. more »
Former NCUA Chairman Michael Fryzel urges the current regulatory board not to change course on its FOM reform efforts as a result of litigation threats from community banks. more »
Pelican Asks: What's Your Story?
Pelican State CU asks members to share why they belong to the credit union, and one key theme emerges: helping a member during a specific time of need is what keeps them coming back through the door.