Monday, November 24, 2014
Editor's Note: A Thanksgiving Feast of Best Practices To Adopt
There's a commercial on TV right now that makes fun of all the different "bests" out there — "best grandmother," "best boss," etc. And then there's the increasingly ubiquitous phrase: "best practices."
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The Pew Charitable Trusts places the highest premium on the accuracy of our research. more »
Is your digital communications investment simply a replacement for your traditional communications in branch, or is it meant to do more than just replace posters on walls? more »
Big banks saw public confidence in their institutions plummet as they were forced to pay billions of dollars in fines, penalties and various legal settlements for practices that allegedly helped bring about the crisis. more »
Lack of access to capital, as well, as predatory lending and financial services holds our nation back — underserved communities can't move forward due to rampant inequities in the access to affordable, responsible finance. more »
Both CUNA and NAFCU scurried to urge lawmakers to pass several different credit union-backed initiatives in the waning days of the 113th Congress, also known as the "lame-duck session" because some of its current members won't be coming back when the 114th Congress convenes in January. more »
The recent announcement by NCUA's Office of Small Credit Union Initiatives that they will be publishing a list of vendor names makes one wonder what next to expect. more »
While some might forget to pause on the 11th hour of the 11th day of the 11th month, it's a sure bet the credit unions founded to serve our military men and women won't. more »
Fail to fill the wants of your members, and an array of competitors stand at the ready to lure them away. Here's how to hedge against that happening. more »
As the financial industry scrambles to monetize big data, it would be smart to remember that consumers' growing concerns about privacy issues might stanch the flow of personal information in coming years. more »
For nearly 30 years, I led the National Federation of Community Development Credit Unions, the charitable organization/trade association for credit unions serving low-income communities. more »
Even weeks after Apple Pay went live, it continues to make headlines, and not just in financial news outlets. more »
The financial industry is working to make payments better, more efficient, simpler — and faster. Many Americans are particularly invested in efforts to achieve this last improvement. more »
While a number of credit unions employ sophisticated models and tools to help pinpoint the most relevant products for each individual member, many others rely more on experience and intuition, augmented by readily available data such as member demographics. more »
Apr 08 - 10 | Card Forum & Expo

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House Hunters -- CU edition
This spot from IH Mississippi Valley CU shows just a few of the ways consumers hunt for a new home, while also subtly showing off ways to access the credit union via phone, tablet and laptop.
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