Saturday, May 18, 2013
Survey: Branch Closures = Loss of Members, Despite Mobile Channels
ATLANTA – Despite the hype around mobile, bricks and mortar still play a key role in financial consumer satisfaction and retention, according to a recent survey.
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VICTORVILLE, Calif. – Alaska USA FCU plans to open a new branch after a $5.1-million renovation of a former Santa Fe Federal Savings and Loan building. more »
EL PASO, Texas – GECU and the local Kinley’s House Coffee & Tea are introducing a new concept – combining a credit union branch with a café. more »
SYRACUSE, N.Y. – Empower FCU said it is saving $2,745 per month – or almost $33,000 per year – after exterior LED lighting upgrades at seven of its branches. more »
SAN LUIS OBISPO, Calif. – SESLOC FCU is planning to build a new, 9.5-acre office campus here, with hopes to open in the summer of 2014. more »
NOVI, Mich. – Vibe CU, known till recently as Telcom CU, has revamped its ATM fleet with new Opteva ATMs from Diebold and CO-OP Financial Services that offer the convenience of shared branching at the self-service channel. more »
ROCKVILLE, Md. – National Institutes of Health FCU opened a branch in the National Cancer Institute’s new Rockville offices. more »
KYLE, S.D. – Lakota FCU, the first federally insured financial institution on the Pine Ridge Reservation, home to the Sioux Indian tribe, opened Friday. more »
RANCHO CUCAMONGA, Calif. – CO-OP Financial Services announced this morning it is rebranding the CU Service Centers shared branch network and its “swirl” logo and signage it acquired in a 2012 merger with Financial Service Centers Cooperative with the CO-OP Shared Branch signage over the next two years. more »
CORINTH, N.Y. – Hudson River Community CU has moved into a new, $3-million operations center here. more »
If there's one design element Andrea Simler-DeGolier recommends CUs stay away from, it's posters. more »
Looking to change your members' behavior? One person says it starts with the branch-but the branch can only take you so far. more »
After years of borrowing branch design ideas from retailers, one expert is advising credit unions to think like web designers. more »
Residents of this city's troubled west side finally have access to mainstream financial services, thanks to a unique partnership between a credit union and a church. more »
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