As Branches Shrink, More Strategic Brick-and-Mortar Approach Needed
From 'visioning sessions' to using technology to decrease the footprint of each branch, credit unions remain cautions with members' money when it comes to expanding their branch networks.   more »
More than a dozen CUs closed or partially closed as state grapples with floods. more »
Royal Credit Union on Friday said it has entered into a definitive agreement to acquire the Apple Valley, Minn., office of Deerwood Bank. more »
Columbia Credit Union in Vancouver, Wash., has expanded into neighboring Oregon as the CU continues to eye other opportunities to offer its services beyond its 12 branches in Clark County. more »
Most credit union industry insiders and experts agree that technology has shaped branching strategy in recent years as many locations have become smaller, with fewer teller lines and more space for consultation. more »
After a body was found outside of a branch of Mountain America Credit Union, the Salt Lake City-based credit union is dealing with the fallout of being stuck in the middle of a murder investigation. more »
Instead of shuttering poor-performing locations, this Idaho CU is plumbing the demographics of who uses each of its branches to customize each one to the target audience in that particular area. more »
SAN ANTONIO — Security Service Federal Credit Union's member contact center was named one of the top 100 medium-sized call centers throughout North America for 2016, according to BenchmarkPortal. more »
The World Council of Credit Unions has initiated earthquake relief efforts to credit unions and their members following Saturday's 7.8 magnitude earthquake that struck Ecuador's northern coast. more »
Florida Credit Unions Shared Services announced a $602,776 patronage rebate and dividend to its participating CUs and stockholders in 2015. more »
It sounds like a bad idea to seat customers in front of a screen to open accounts or get other higher-level services from remote banking officers, but BluCurrent Credit Union in Springfield, Mo., turned to video banking to cure its branch traffic woes and its members seem to like it. more »
With college graduation right around the corner, some credit unions are gearing up to appeal to the latest crop of job seekers who bring both a youthful perspective and a newly minted degree to the table. more »
ALBUQUERQUE, N.M. — The Credit Union Call Center Conference and Strategic Contact Inc., a consulting firm that focus on contact center technology and operations, announced a formal partnership to conduct a survey to measure the efficiency and effectiveness of CU call centers. more »
Great Service Isn't Just A Myth
Neighbors CU highlights its commitment to service by showcasing a rather unusual member in this promotional spot.