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Video Banking: From Tech Underdog to Secret Weapon?
It sounds like a bad idea to seat customers in front of a screen to open accounts or get other higher-level services from remote banking officers, but BluCurrent Credit Union in Springfield, Mo., turned to video banking to cure its branch traffic woes and its members seem to like it.   more »
SAN ANTONIO — Security Service Federal Credit Union's member contact center was named one of the top 100 medium-sized call centers throughout North America for 2016, according to BenchmarkPortal. more »
The World Council of Credit Unions has initiated earthquake relief efforts to credit unions and their members following Saturday's 7.8 magnitude earthquake that struck Ecuador's northern coast. more »
Florida Credit Unions Shared Services announced a $602,776 patronage rebate and dividend to its participating CUs and stockholders in 2015. more »
With college graduation right around the corner, some credit unions are gearing up to appeal to the latest crop of job seekers who bring both a youthful perspective and a newly minted degree to the table. more »
ALBUQUERQUE, N.M. — The Credit Union Call Center Conference and Strategic Contact Inc., a consulting firm that focus on contact center technology and operations, announced a formal partnership to conduct a survey to measure the efficiency and effectiveness of CU call centers. more »
Credit Union Service Centers of Alabama will pay a patronage rebate and dividend for the fifth consecutive year. more »
When your members spend their days coding at Intel or developing the next big mobile app at tech startup, you can’t afford to take a wait-and-see approach to technology. more »
NEW YORK — Despite crippling amounts of snow from behemoth winter storm Jonas, most credit unions are operating relatively normally, according to leagues in some of the hardest-hit states in the Eastern U.S. more »
NCUA on Tuesday said it is partnering with the Missouri Division of Credit Unions and the Mississippi Department of Banking and Consumer Finance to work with federally insured credit unions affected by the recent severe storms and flooding in the two waterlogged states. more »
The aftershocks of a white police officer's shooting of unarmed teenager Michael Brown are still being felt across the nation, and three credit unions are committed to helping rebuild this community. more »
To understand this massive storm's impact, said Mississippi CU Association CEO Charles Elliott, "you must comprehend that people lost their past, their present and their future. For some, there was no evidence they ever existed." more »
Ten years after Hurricane Katrina wreaked havoc along the Gulf Coast, many credit unions in the area appear to have rebounded, having learned some painful lessons along the way. more »
Great Rates for Everyone
Pentagon FCU has launched the first ad in a series of ads that will be released over the next two weeks and broadcast in several key markets across the country.